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When a customer places an order for your farm’s products, it appears in the Orders section of your dashboard. You receive a notification and can view, confirm, and fulfill each order from there.

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Receiving orders

New orders arrive with a pending status. Bhumi will notify you when a new order comes in. In your dashboard, pending orders are highlighted so they stand out from orders already in progress. Orders are listed from newest to oldest. You can filter by status using the tabs at the top of the Orders page: All, Pending, Confirmed, Ready, and Completed.
If you’d prefer not to manually approve every order, you can enable Auto-approve orders in your farm settings. With auto-approve on, new orders move directly to confirmed without requiring your action.

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Viewing order details

Click any order to see its full details:
DetailDescription
Customer nameThe name on the customer’s account.
Customer emailThe customer’s email address.
Customer phoneThe customer’s phone number, if they provided one.
ItemsEach product ordered, the quantity, the unit price at the time of order, and any product variants.
Order totalThe sum of all items. Delivery fees, if applicable, are shown separately.
Fulfillment methodHow the customer expects to receive their order — farm pickup, local delivery, or farmers market.
Pickup or delivery timeThe requested pickup or delivery time, if provided.
Delivery addressThe delivery address for delivery orders.
Customer notesAny special instructions the customer included with their order.
Payment infoWhether the order has been paid, and when.
You can also print a packing slip for any order from the order detail view.

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Order status

Every order moves through a defined set of statuses. You advance an order manually by clicking the action buttons on the order card. 
pending → confirmed → ready → completed
Any order that is pending, confirmed, or ready can also be moved to cancelled.

Pending

The order has been placed and is waiting for you to review. No action has been taken yet.

Confirmed

You’ve accepted the order. The customer is notified that their order is being prepared.

Ready

The order is packed and ready for pickup or delivery. The customer is notified to come collect their order, or that delivery is on the way.

Completed

The order has been picked up or delivered. This is the final state for a fulfilled order.

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Updating order status

From any order card, the available actions depend on the current status:
Current statusAvailable actions
PendingAccept (moves to confirmed) · Decline (moves to cancelled)
ConfirmedMark Ready (moves to ready) · Cancel (moves to cancelled)
ReadyComplete (moves to completed) · Cancel (moves to cancelled)
CompletedNo further actions
CancelledNo further actions

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Cancelling an order

You can cancel any order that is pending, confirmed, or ready. When you cancel, you can provide a reason — this is shared with the customer so they understand what happened. Common cancellation reasons include:
  • A product sold out after the order was placed
  • You are unable to fulfill the order on the requested date
  • The customer requested a cancellation
  • Delivery to the customer’s address is not possible
Once an order is marked as completed or cancelled, it cannot be changed. Make sure the status accurately reflects what happened before taking that final step.

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Item-level availability

If only some items in an order are available (for example, a product sold out between when the order was placed and when you’re packing it), you can mark individual items as unavailable before confirming or completing the order. The order total updates automatically to reflect only the items you can fulfill.